Telecom

Sirion enables telecom providers to drive improved revenue and delivery compliance in strategic accounts by automating order-to-cash processes

Telecom

Switching to Profitable Growth in Enterprise Accounts

While growth has slowed in the consumer market—the traditional revenue driver for telcos—the business segment is steadily expanding. But as this emerging market creates new opportunities, it also throws up new challenges. To succeed in the enterprise services business, a tightly integrated approach across the entire order-to-cash (O2C) lifecycle is vital. Unfortunately, this capability is still nascent in the industry.

The traditional O2C approach is siloed and distributed across functions such as sales, legal & commercial, service delivery, account management and finance. The underlying technologies used by these functions—CRM, CLM, ERP, etc.—are disjointed as well. This forces telcos to rely on manual and tactical workarounds to manage even the most strategic customers. This in turn creates inefficiencies and inaccuracies that lead to revenue leakage, EBITDA-erosion, strained relationships, etc. Telcos require an integrated O2C solution to maximize revenue and growth potential in enterprise accounts.

Key Services Delivered

Network services
Voice and data
Business collaboration
Security solutions
Maintenance and support
Hosting and storage
Internet of Things

Optus leverages Sirion to deliver improved value in enterprise customer contracts

“Sirion allows us to bring contracts to life, to collaborate, and to review where we have potential risk.”

Reinhard Plaza-Bartsch, Global Head of SCM Development, Operations & Digital

“Modern contract management must go beyond the traditional pre-signature focus.”

Andrew Bartels, VP and Principal Analyst

The Challenges

The traditional O2C process is scattered across functional and technology silos, making it impossible to gain an enterprise-wide view of customer contracts
Significant revenue leakage due to over-delivery/under-billing; weak EBITDA due to the high cost of account governance; and frequent invoicing disputes and elongated DSO cycles
There’s a lack of clear visibility and alignment over contracted deliverables and service levels, leading to delivery non-compliance and strained relationships

Sirion for Telecom

Sirion offers an AI-driven, integrated platform for telecom providers to manage contracts, performance, invoices and relationships in strategic sell-side contracts.