IT and BPO

Sirion enables IT and BPO providers to plug revenue leakage by greatly reducing over-delivery/under-billing, improve account-level EBITDA by cutting governance costs, and enhance contract delivery and compliance in strategic accounts

IT and BPO

A Competitive Edge in a Commoditized Market

Over the past two decades, enterprises have increasingly outsourced their IT infrastructure and support requirements along with non-core business processes such as HR, finance & accounting and customer care to improve operational efficiency and cut costs. In that time, however, outsourcing has become a commoditized offering with a large number of providers competing mainly on price. However, as resource and infrastructure costs rise exponentially in outsourcing hubs like India, putting a tight squeeze on margins, it’s becoming difficult to rely on cost arbitrage as the primary value proposition.

With margins under pressure and fierce competition to win and retain accounts, IT and BPO providers need to actively manage customer contracts to identify and address risks, inefficiencies and leakages across the complete order-to-cash (O2C) lifecycle. The traditional O2C approach is siloed and distributed across functions such as sales, legal & commercial, service delivery, account management and finance. The underlying technologies used by these functions—CRM, CLM, ITSM, ERP, etc.—are disjointed as well. This forces service providers to rely on manual and tactical workarounds, creating further inefficiencies and inaccuracies. This in turn causes revenue leakage, EBITDA erosion, delivery non-compliance, strained relationships, and so on. IT and BPO providers need an integrated O2C solution to gain a competitive edge and maximize revenue and growth in enterprise accounts.

Key Services Delivered

Application development & maintenance
IT infrastructure and data center
End-user computing and service desk
Architecture and engineering support
ERP
HR
Finance & accounting
Print management
Customer care

Fujitsu leverages Sirion to drive improved customer value in IT services contracts

“Modern contract management must go beyond the traditional pre-signature focus.”

Andrew Bartels, VP and Principal Analyst

“Sirion is one of the few contract management systems that can consistently demonstrate an ROI.”

Tim Cummins, President

The Challenges

The traditional order-to-cash process is scattered across functional and technology silos, making it impossible to gain an enterprise-wide view of customer engagements
Significant revenue leakage due to over-delivery/under-billing; weak EBITDA due to the high cost of account governance; and frequent invoicing disputes and elongated DSO cycles
There’s a lack of clear visibility and alignment over contracted deliverables and service levels, leading to delivery non-compliance and strained relationships

Sirion for IT and BPO

Sirion offers an AI-driven, integrated platform for IT and BPO providers to manage contracts, performance, invoices and relationships in enterprise accounts.