IT and BPO

Sirion enables IT and BPO providers to plug revenue leakage by greatly reducing over-delivery/under-billing, improve account-level EBITDA by cutting governance costs, and enhance contract delivery and compliance in strategic accounts

IT and BPO

A Competitive Edge in a Commoditized Market

Over the past two decades, enterprises have increasingly outsourced their IT infrastructure and support requirements along with non-core business processes such as HR, finance & accounting and customer care to improve operational efficiency and cut costs. In that time, however, outsourcing has become a commoditized offering with a large number of providers competing mainly on price. However, as resource and infrastructure costs rise exponentially in outsourcing hubs like India, putting a tight squeeze on margins, it’s becoming difficult to rely on cost arbitrage as the primary value proposition.

With margins under pressure and fierce competition to win and retain accounts, IT and BPO providers need to actively manage customer contracts to identify and address risks, inefficiencies and leakages across the complete order-to-cash (O2C) lifecycle. The traditional O2C approach is siloed and distributed across functions such as sales, legal & commercial, service delivery, account management and finance. The underlying technologies used by these functions—CRM, CLM, ITSM, ERP, etc.—are disjointed as well. This forces service providers to rely on manual and tactical workarounds, creating further inefficiencies and inaccuracies. This in turn causes revenue leakage, EBITDA erosion, delivery non-compliance, strained relationships, and so on. IT and BPO providers need an integrated O2C solution to gain a competitive edge and maximize revenue and growth in enterprise accounts.

Key Services Delivered

  • Application development & maintenance

  • IT infrastructure and data center

  • End-user computing and service desk

  • Architecture and engineering support

  • ERP

  • HR

  • Finance & accounting

  • Print management

  • Customer care

“Modern contract management must go beyond the traditional pre-signature focus.”

Andrew Bartels, VP and Principal Analyst

“Sirion is one of the few contract management systems that can consistently demonstrate an ROI.”

Tim Cummins, President

The Challenges

  • The traditional order-to-cash process is scattered across functional and technology silos, making it impossible to gain an enterprise-wide view of customer engagements
  • Significant revenue leakage due to over-delivery/under-billing; weak EBITDA due to the high cost of account governance; and frequent invoicing disputes and elongated DSO cycles
  • There’s a lack of clear visibility and alignment over contracted deliverables and service levels, leading to delivery non-compliance and strained relationships

Sirion for IT and BPO

Sirion offers an AI-driven, integrated platform for IT and BPO providers to manage contracts, performance, invoices and relationships in enterprise accounts.

Sirion Network

Sirion for IT and BPO

Recommended Solutions
SIRION ORDER-TO-CASH
Maximize revenue, performance and relationships with strategic customers
Results   /   Revenue   /   Relationships
SIRION CONTRACT LIFECYCLE MANAGEMENT
Bring contracts to life with Sirion - from authoring through performance to renewal
Contracts   /   Compliance   /   Control
Products

Simplify the contract authoring process and significantly reduce the time and effort needed to create and approve new contracts

LEARN MORE

Gain complete visibility and control over your contract portfolio through Sirion’s powerful contract repository: Leverage hierarchical document storage, auto-extraction of contract data, and advanced change management capabilities

LEARN MORE

Easily identify and correct invoicing discrepancies by auto-validating invoice data against underlying contractual obligations and performance data

LEARN MORE

Improve performance delivery with a comprehensive and automated approach that streamlines the capture, computation and monitoring of obligations and service levels, and link performance to real business impact

LEARN MORE

Drive improved alignment and collaboration between buyer and supplier teams through a shared view of contract and performance data, and through data-backed relationship governance

LEARN MORE

Use BI-powered analytics to gain unmatched visibility of risks and opportunities in the contract portfolio, enabling superior decision making at both operational and strategic levels

LEARN MORE

Featured Resources

Whitepapers

Maximize Services Revenue from Enterprise Customers

DOWNLOAD WHITEPAPER
Whitepapers

IFRS 15 Compliance

DOWNLOAD WHITEPAPER
Blog

5 Tips to Drive Revenue Assurance and Readiness to Handle Strategic Deals

LEARN MORE

Sirion Can Help You Achieve Better Business Outcomes

REQUEST DEMO
Top