Telecom

Revenue growth across the telecom industry has slowed down to below 4% as core voice and messaging traffic has shifted to newer communications channels opened up by social media. In the US alone, landline and mobile voice now accounts for less than 33% of the total access, down from 55% in 2010. This is counterbalanced to some extent by the growth in data revenues, whose contribution to overall revenues has grown from 25% to 65% during the same period driven largely by investments in 4G infrastructure. The impact of this revenue slowdown is compounded by the huge infrastructure cost of 5G migration which is likely to double network costs in the next few years.

In the near term, telecoms will need to monitor their 5G migration and strategic supplier spend carefully without compromising innovation and performance. Suppliers remain a critical part of any telecom’s competitive advantage and it is essential to actively manage them and realize the contracted value expected from them.

Key Services Outsourced

• Back-office (e.g. finance & accounting, HR, print)

• IT (e.g. cloud & hosting, infrastructure, application development and maintenance)

• Logistics

• Network infrastructure and services

• Real estate

• Tower and site maintenance

• Transmission services